FAQS

Shipping and payments.

Where are your products shipped from?
We ship from our office located in sunny Venice, California, just a few steps from the Pacific Ocean.we provide some of the fastest, most affordable delivery options in the industry.

Can I expedite my shipping?
Yes! Please check all rates at check-out

Can you ship internationally or process international credit cards?
Yes!

How can I pay for my order?
We currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and Google Pay.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.

Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

How do I return my order?
Returns and exchanges are accepted for all items within 15 days of purchase. Please visit our returns page to initiate the returns process.

Products.

Are these backpacks suitable school and play?
Yes, our backpacks are designed for intense use, whether at school or playtime.

What other products do you have available?
We have a complete line of adorable products in the works, make sure you subscribe to our newsletter and social media channels for news and announcements.

What material is the backpacks made from?
Compliant plush material